Cross Road Center Privacy Policy
Introduction
This Privacy Policy outlines Cross Road Center (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.CrossRoadCenter.net (" Site "), or otherwise share personal information with us (collectively: " Users ").
YOUR PRIVACY IS VERY IMPORTANT TO US.
For the purpose of this document, the term "Personal Information" or "Personally Identifiable Information" means information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual.
PLEASE NOTE: In general, Cross Road Center DOES NOT attempt to collect personally identifiable information about you or from you through this website or any of its components except what is temporarily necessary to connect you to our website and deliver its information to you, or to receive a contact from you if you should choose to use an email link, contact form, survey response form or other component of the website intended for communication between the website and a user of the site.
We DO NOT recommend that you share through this website or any of its components your full name or ANY personal information other than contact information that does not itself contain your full name (or any nickname, online avatar name, gamer name, social media user name, or other online "handle" by which you are well-known).
INSTEAD, we recommend any email link, contact form, survey response form or other similar contact device you may find on this site only be used to make an initial contact and request that a counselor, life coach, or educational instructor at Cross Road Center call you by phone to answer your questions or consult with you about your situation and whether our services may be of help to you.
If you were a former client engaged in substance abuse counseling services at Cross Road Center, your enrollment as a client, your use of any counseling services, and your current or past status as a client are all "legally privileged information" that is protected by a number of federal laws, including HIPAA and other federal regulations, by several state laws, as well as by the professional ethics every professional substance abuse counselor in Michigan must abide by.
Precautions are maintained on site to protect all computers on the internal company network from all attempts at unauthorized outside contacts or intrusion attempts of any kind and at any time, in order to maintain maximum privacy of all personally identifiable information about our clients or prospective clients at all times. Be advised that my services are provided from a commercial office building that I own and manage, and that my residence is also on site. Therefore, my personal attention to data security is always engaged to protect your privacy as much as reasonably possible.
YOUR PRIVACY IS VERY IMPORTANT TO US.
For the purpose of this document, the term "Personal Information" or "Personally Identifiable Information" means information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual.
PLEASE NOTE: In general, Cross Road Center DOES NOT attempt to collect personally identifiable information about you or from you through this website or any of its components except what is temporarily necessary to connect you to our website and deliver its information to you, or to receive a contact from you if you should choose to use an email link, contact form, survey response form or other component of the website intended for communication between the website and a user of the site.
We DO NOT recommend that you share through this website or any of its components your full name or ANY personal information other than contact information that does not itself contain your full name (or any nickname, online avatar name, gamer name, social media user name, or other online "handle" by which you are well-known).
INSTEAD, we recommend any email link, contact form, survey response form or other similar contact device you may find on this site only be used to make an initial contact and request that a counselor, life coach, or educational instructor at Cross Road Center call you by phone to answer your questions or consult with you about your situation and whether our services may be of help to you.
If you were a former client engaged in substance abuse counseling services at Cross Road Center, your enrollment as a client, your use of any counseling services, and your current or past status as a client are all "legally privileged information" that is protected by a number of federal laws, including HIPAA and other federal regulations, by several state laws, as well as by the professional ethics every professional substance abuse counselor in Michigan must abide by.
Because, unfortunately, the kinds of problems my former counseling clients are working to resolve in their ongoing recovery often carry a strong social disapproval or stigma with them, and because making such past personal issues known can have very significant negative impact on some clients, I believe it is very important to also extend all of that same privacy to anyone who uses my addiction recovery peer coaching services, or seeks wellness coaching and educational services regarding long term reovery after the health effects of past substance abuse, or even contacts me to just inquire about those services.
For life coaching clients looking for help to clarify and attain goals in other areas, be advised that coaching services outside of that given by licensed healthcare professionals is generally not covered by the HIPAA laws. If you have concerns about confidentiality in life coaching, we can address those in your initial free consultation. Using private, locked online meetings can provide a very high degree of privacy for any coaching sessions when that is needed or desired.
Please be advised that this website is hosted by a professional hosting service on servers or computers that are not on site at Cross Road Center's physical location. In addition, it is the company policy at Cross Road Center that no computer or server on site which stores any personially identifiable information about any current or past client, or any person who has inquired about possibly engaging my services in the future, shall be allowed to remain connected to this website for long periods of time in one session, or longer than is necessary to add or remove information, images or other elements of the website itself, or to verify or test content on the site, or to send or receive short messages intended only to make a brief contact to request a meeting, change an appointment, request a telephone contact or to request that information be sent or received by postal mail.Precautions are maintained on site to protect all computers on the internal company network from all attempts at unauthorized outside contacts or intrusion attempts of any kind and at any time, in order to maintain maximum privacy of all personally identifiable information about our clients or prospective clients at all times. Be advised that my services are provided from a commercial office building that I own and manage, and that my residence is also on site. Therefore, my personal attention to data security is always engaged to protect your privacy as much as reasonably possible.
User Rights
You may request to:
However, please note that these rights are not absolute, and may be subject to legal requirements if we are required by law to disclose any personal information we received from or about you that is needed to protect your life or safety, to protect the life or safety of another person or persons, to protect the staff, contract employees, or property of Cross Road Center, or to comply with a court order for information needed to enforce a law or civil regulation, to investigate or prosecute a crime, and for compliance with legal and financial regulatory obligations to which we are subject.
If you wish to exercise any of the aforementioned rights, or receive more information, please contact:
Robert Broadwell at 989-743-1007 or by email at: bob.broadwell@crossroadcenter.net
- Receive confirmation as to whether or not personal information concerning you is being processed, be told the nature of any personal information which is being processed, be advised of the purpose for processing that information, and request that any information not be stored after the termination of your online session connecting to our site.
- Object to the processing of personal information by us.
- Request to restrict processing of your personal information by us.
- Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute, and may be subject to legal requirements if we are required by law to disclose any personal information we received from or about you that is needed to protect your life or safety, to protect the life or safety of another person or persons, to protect the staff, contract employees, or property of Cross Road Center, or to comply with a court order for information needed to enforce a law or civil regulation, to investigate or prosecute a crime, and for compliance with legal and financial regulatory obligations to which we are subject.
If you wish to exercise any of the aforementioned rights, or receive more information, please contact:
Robert Broadwell at 989-743-1007 or by email at: bob.broadwell@crossroadcenter.net
Grounds for data collection
We are required by law to disclose any personal information we received from or about you that is needed to protect your life or safety, to protect the life or safety of another person or persons, to protect the staff, contract employees, or property of Cross Road Center, or to comply with a court order for information needed to enforce a law or civil regulation, to investigate or prosecute a crime, and for compliance with legal and financial regulatory obligations to which we are subject.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions about how you use our site.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions about how you use our site.
What information we collect?
We may collect two types of data and information from Users if it is necessary to provide the user with use of the site and its features.
The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of information (" Personal Information ") which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
Device Information: We may collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of information (" Personal Information ") which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
Device Information: We may collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
How do we receive information about you?
We receive your Personal Information from various sources:
- When you voluntarily provide us your personal details in order to register on our Site;
- When you use or access our Site in connection with your use of our services;
- From third party providers, services and public registers (for example, traffic analytics vendors).
How is the information used? With whom do we share the information?
We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
We may use the information for the following:
- Communicating with you at your request, such as sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
- To communicate with you and to keep you informed of our latest updates and services, if (and only if) you request this.
- To market our websites and products;
- Conducting statistical and analytical purposes, intended to improve the Site.
In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes:
- Hosting and operating our Site;
- Providing you with our services, including providing a personalized display of our Site;
- Storing and processing such information on our behalf;
- Serving you with advertisements of our services and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
- Performing research, technical diagnostics or analytics;
We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements of our products and services that you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
c. Generally, Cross Road Center does not intend to make use of 'persistent cookies' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used on many websites where the site owner needs to know who you are for repeat visits, for example to store your preferences for the next sign-in.
At this time, Cross Road Center does not plan to offer any services on its site which would require persistent cookies. In addition, we intend to work with our site's hosting service to have our site remain as compatible as possible with common forms of ad blockers and popup blockers which users may be using when accessing our website. Please understand that your use of such browser add-ons or plugins may render some parts of our site or some of its features, now or in the future, unusable by you while you have these content blocking services engaged.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, what pages they visit when they do so, etc. the tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve their Site and services.
Use of script libraries (Google Web Fonts)
In order to present our contents correctly and graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts ( https://www.google.com/webfonts
) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.
- Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible - but currently also unclear whether and, if so, for what purposes - that operators of corresponding libraries collect data.
- The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy .
Third party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy]. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will always be able to prevent such access.
We strongly encourage you to maintain on your computer or other internet-enabled device appropriate and up-to-date security software, and that you apply security updates to your operating system and browser regularly to help assure your information's privacy and your safety online.
We strongly encourage you to maintain on your computer or other internet-enabled device appropriate and up-to-date security software, and that you apply security updates to your operating system and browser regularly to help assure your information's privacy and your safety online.
Advertisements
At this time, we do not intend to use a third-party advertising technology to serve advertisements when you access the Site. Such technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).
You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.
Corporate transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
Minors
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. We do not knowingly collect Personal Information from minors except when it is provided to us by an adolescent aged 16 to 18 years old, who may, by Michigan state law, seek substance abuse treatment services without needing the consent of their parent or guardian if they deem getting treatment for substance abuse or addiction as necessary to preserve their health or safety, and believe their parent or guardian may not fully agree that they need treatment.
If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact Robert Broadwell, at: bob.broadwell@crossroadcenter.net to become informed of their parental rights and the rights of their minor child above the age of 16 who is seeking or receiving services at Cross Road Center.
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at: bob.broadwell@crossroadcenter.net.
Cross Road Center
301 N. Shiawassee St., Box 129
Corunna, MI 48817
Last Modified 06-02-2019.
